I asked them to make a deal with me, since I owed a balance $360 when I canceled. In my complete frustration, I decided to put up with Mediacom at the end of the second year, and I dumped CenturyLink. They all confirmed that there was just some unknown issue in the network preventing the service from working properly to give the rated download speed that I was paying for. I had several more visits from service technicians, all of which told me that I had fed one bad story from the company, and that it wasn't my fault. I ordered the 10Mbps service and got a new modem. So in order to get 5Mbps download speeds, I needed to order the 10Mbps package.Īs much as this didn't make sense, and as unfair and stupid that this was, I fell for it. They explained that I needed more "room" between the top of the rated speed and what I was getting. All were very professional, and sincerely apologetic for what was going on.Īt the end of the 1st frustrating year, I was talked into ordering the 10Mbps by someone internally at CenturyLink. I had 3 service techs that visited over the year, all finding problems in the network and connections, but none able to solve the problem of the slow speed. The best we got was around 0.75Mbps to 1.5Mbps on a good day. Always super friendly, and very honest.īut unfortunately, we weren't able to get the advertised speed of 5Mbps. The service techs who came to do the install were great. When I moved, I decided to stick with the company with hopes that they would be able to provide better service due to the area my new house was located. I had ordered the 5Mbps internet package, but was only able to attain 0.5Mbps during the 2 years I paid for the service. In 2009, I had to switch to CenturyLink internet service due to Mediacom (yet another sad story of a company) not offering coverage in that particular area. While there are some truly sincere people who work for this corporation, the company itself has become an evil uncontrollable entity. And apparently, nobody has the power or ability to affect change internally. But they're making so much money, nobody seems to care. Their internal communication is so flawed and customer service is so bad, that it probably costs the company millions of dollars each year. Is CenturyLink an incurably evil corporation? Has CenturyLink reached a point where their success allows them to dismiss good customer service? Can CenturyLink "afford" to put corporate profits ahead of treating customers with respect and showing that they truly care? Sadly, yes.ĬenturyLink as a company is off the edge of human, and is beyond fixing.
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